Fava Tea Company is Wisconsin’s largest loose-leaf tea specialty retail store! We are your local source for green, rooibos, black, herbal, white, chai, oolong, and specialty teas and we offer hundreds of rare, classic, and unique blends that are sure to create a memorable experience for any tea enthusiast! You can learn more about our history and who we are on our About Us page (coming soon)!

We opened our original Appleton location in 2007 and have been happily providing the Fox Valley with delicious loose-leaf teas ever since. We also have locations in Greenfield and Brookfield, WI and opened our Blending Facility in Neenah, WI in 2021. While the Blending Facility is not open to the public, it processes all products with a skilled team of master tea-blenders. You can learn more about our history and who we are on our About Us page (coming soon)!

Ingredient lists for all blends are individually listed on their product pages under Additional Information.

Many of our teas are allergen-friendly, and any major allergens are notated in individual ingredient listings, but you can learn more about how we manage allergens on our Allergens page (coming soon!).

Fava Tea Company strives to utilize natural flavors as opposed to artificial flavoring whenever possible. These flavorings make up a very small part of the blend, and the term “natural flavor” is used to describe components, extracts, essences, and oils that are derived from only natural raw materials. Think of Earl Grey, which utilizes the natural oil of the bergamot orange to give it a signature citrus flavor.

Some blends do contain artificial flavors, but just as with natural flavors, they make up a very small portion of the blend (about 1%), and we do sell a variety of teas that have no flavoring, natural or artificial, at all.

If you have further questions or if you’d like assistance in choosing teas you’ll love, please reach out to us via [email protected] or fill out the Contact Us Form and we’d be happy to help!

Depending on when you placed your order, there may be an opportunity to make changes to or cancel your order once it has been placed. We will always do our best to assist you, but please note that if your order has already been picked up by a shipping carrier, no further changes can be made.

If you would like to make modifications to your order, please reach out to us as soon as possible via [email protected] or call our Appleton location at 920-997-9920 for assistance.

Assuming your order has not yet been picked up by a shipping carrier, we would be happy to change the shipping address on your order without issue. Please reach out as soon as possible to [email protected] or call our Appleton location at 920-997-9920 to make changes. Unfortunately, once your order has been picked up by a shipping carrier, no further changes can be made to your order and it will be shipped to the address listed on the original order.

If an order is set to deliver to a different Customer than the one who made the purchase, we will remove the receipt from the order, but we do not typically remove pricing stickers from packaging (although some products, like our TEAsers and Sampler Boxes, do not have these stickers and make for great gifts)!

However, if you would prefer to have pricing removed entirely, please add a note during the checkout process and we’d be happy to make the accommodation. We are not, however, able to conceal our company name from the shipping label on the exterior of the box.

If you have placed your order to be shipped and would prefer to pick it up at one of our store locations, we may be able to make the change as long as the order has not yet been picked up by a shipping carrier. Please contact us as soon as possible at [email protected] or call our Appleton location at 920-997-9920 for assistance.

Yes! Regardless of when you placed your order, we’d be happy to ship it to you for the additional cost of shipping. Please contact us at [email protected] or call our Appleton location at 920-997-9920 for assistance.

Most of our teas are vegan, with a few exceptions for blends that may contain dairy products, sprinkles, or marshmallows. For a full listing of blends that are not vegan, please reference our Allergens page (coming soon!).

Yes! We have a variety of decaf teas that go through a CO2 decaffeination process very similar to that for decaf coffee! You can find our full listing in our Decaffeinated Teas collection.

Absolutely! Our Herbal and Rooibos sections are completely caffeine-free, and we feature a wide variety of seasonal options as well. Head to Caffeine-Free Teas to see the full listing!

While we are not a certified gluten-free facility, none of our teas contain ingredients with gluten. You can learn more about how we manage allergens on our Allergens page (coming soon!).

We are not a certified organic blending facility, but we do take care to prioritize organic ingredients whenever possible and are pleased to feature a variety of organic-ingredient blends! For a full listing, check out our Organic Teas page.

Only a small number of our blends contain sugar, which is added as a flavor enhancer and typically amounts to a very small portion of the blend. Any blends that have naturally occurring sugars (such as heavy fruits like mango or pineapple) contain only trace amounts. Likewise, tea does not typically contain a significant number of vitamins or minerals and any further nutritional values remaining after the brewing process are lower than needs to be declared on a food label.

Our sweetened matcha does contain sugar and nutritional information for these blends can be found directly on their product pages.

For more information on blends that contain trace amounts of sugar, please reference our Allergens page (coming soon!).

We’ve got good news and even better news! Since we regularly rotate stock to ensure that you are always getting the freshest product possible, the typical shelf life for our blends at the point of purchase is 12-18 months. The even better news is that with proper storage, your tea won’t typically spoil, but it may lose its flavor over time.

The best way to see if your loose-leaf tea might still be good is to do a smell test! If it’s still fragrant and does not smell musty or moldy, brew a cup and see what you think before throwing it away!

Loose-leaf tea is best stored in air-tight containers made of materials that won’t absorb the flavor. Our packages are naturally designed to be the perfect storage container for your tea, but tins and glass jars work just as well. Just be to sure to keep your blends out of the light and in a cool, dry place. Air exposure, moisture, and light will significantly reduce the average lifespan of tea, so keep them well-sealed in a dark, dry place and avoid putting them in the fridge or freezer!

Many of our blends can be enjoyed during pregnancy, but we advise caution and suggest the consideration of caffeine content and some herbal ingredients before consumption. It’s always best to consult your healthcare provider beforehand and to read ingredient labels carefully, as Fava Tea Company makes no medical claims.

Since you do not consume the entire tea leaf, but rather the liquor created by the brewing process, the calorie content of our teas is lower than what needs to be declared on a food label with the exception of sweetened matcha products, which have nutritional listings declared on their individual pages.

Some blends may contain trace amounts of sugar, but this is typically a very small percentage of the blend, regardless of if it is added sugar (such as marshmallows or sprinkles) or a naturally occurring sugar from a heavy fruit (such as mango or pineapple). For more information on blends that contain trace amounts of sugar, head to our Allergens page (coming soon!).

There’s no easy answer to this question, as it’s dependent on the blend, but there are some general guidelines you can follow!

Typically, black teas offer the highest levels of caffeine, followed by oolongs, then green, and finally white teas. Regardless of which type you select, tea contains significantly less caffeine than coffee, but the amount per cup can also vary by the amount of leaves used per cup and the length of your infusion.

For those seeking caffeine-free blends, our Herbal and Rooibos sections are naturally caffeine-free, and you can reference the Caffeine-Free Collection for all options. For more information, check out our guide to Caffeine in Tea (coming soon!).

Our blends are hand-scooped just for you at either our blending facility or in one of our retail store locations. Some blends remain available by the whole ounce starting at one, but many of our teas have made the transition to pre-packaged bags. These pre-packs increase freshness and the longevity of your tea while still maintaining the small-batch, hand-scooped quality we strive to maintain.

At this time our blends are only available in loose-leaf format and we do not package any of our teas in single-serve teabags or sachets. We do sell empty teabags for those looking to get started in brewing loose-leaf tea, or if you’d like a more eco-friendly option, we carry a variety of infusers that work with just about every mug in your kitchen! Check out our Teaware section for options.

No. Our blending facility is kept busy working to mix our wide selection of delicious loose-leaf teas and we are usually unable to take on additional custom blend requests. However, if you are a business partner or special event coordinator looking to develop a special blend for a large event or your business, we encourage you to reach out to chat about any custom blend openings we may have! Email us at [email protected] to get started.

Start with 1 to 2 teaspoons of tea for every 8-ounces of water. Heat the water to the designated temperature and steep for the designated amount of time. We suggest using an infuser that allows the tea leaf to unfurl because this will yield the fullest taste!

Start with 2 teaspoons of tea and brew in 8-ounces of hot water to create a concentrate. Heat the water to the designated temperature and steep for the designated amount of time. Strain the freshly brewed tea concentrate into a tumbler filled with ice and shake. If you don’t have a tumbler, simply pour over ice, stir, and enjoy.

Yes, you can absolutely re-steep your tea, although some blends will yield a better result than others. Often, black teas, oolongs, and Pu-Erh blends will brew nicely for a second cup (or even a third or fourth) – we just recommend adding an extra minute to your steep time for each cup you brew with the same leaves – but it’s worth a try for any blend you may have on hand! Note that the flavor, caffeine content, and sugar content (if applicable) will decrease with each infusion.

The typical ounce of loose-leaf tea will yield an average of six to eight traditional 8-ounce cups of tea, but the actual yield will vary based on the product, as some teas contain naturally heavier ingredients than others. For instance, Chamomile Blossoms and Peppermint are significantly lighter than Hibiscus or Ginger.

Generally, our TEAser sample size packages yield 24-ounces of brewed tea. We average our larger packages based on 16-ounce mugs of tea, with 4-ounce packages averaging at roughly 15 mugs per bag and 1-pound packages averaging at 60 mugs per bag. Again, these amounts may vary by blend.

We’d love to chat with you about all things tea! The best way to contact us is to email us at [email protected]!

We do run a low-obligation influencer program and love to partner with influencers who share our values and love tea just as much as we do! We do not run any affiliate marketing programs, but if you have an idea for a partnership we’d love to talk with you further! Please reach out to us at [email protected]!

We do not currently offer any classes and our availability for special events may be limited. If you are interested in potentially obtaining tea for a special event or program, or in arranging a talk or discussion, please reach out to us at [email protected]! Our availability is based on staffing, but we’d love to chat about sharing the love of tea with others!

Because we’re a small business and tea is a food-grade product, we typically do not process returns on loose-leaf tea or sampler gift boxes except in the event of an error caused by Fava Tea Company or in the event of a quality replacement. Teaware is only returnable with prior approval and must be returned within thirty days of purchase or delivery in an un-used and re-sellable condition. Any returns outside of this policy are on a case-by-case basis.

Any postage and/or shipping costs for returns are not provided by Fava Tea Company and refunds are only issued after the product is received.

Please remember that loose-leaf teas are hand-blended and may have a slight variation from batch to batch. You can head to our Terms & Conditions page for more information and for the full return policy terms and conditions.

If you receive your order and an item is damaged, or if you have a concern about product quality, please contact us at [email protected] or fill out the Contact Us form as soon as possible and we will assist you.

If something is missing from your order or if you have received an incorrect product, please contact us as soon as possible at [email protected] or fill out the Contact Us form as soon as possible for assistance. We apologize in advance for any inconvenience!

We offer three types of shipping for our retail Customers: Basic Shipping, Priority USPS Shipping, and UPS Shipping.

Orders that select Basic Shipping may be shipped by either the United States Postal Service (USPS) or the United Parcel Service (UPS), dependent on which option is more cost-efficient. We base our pricing on location, so orders shipping to Wisconsin or a surrounding state can select this option for $10.99. All other states will be priced at $13.99.

Orders that select Priority USPS Shipping will have the shipping cost automatically calculated at checkout. This price is dependent on the location the order will ship to and the estimated size and weight of the package. These orders will be shipped exclusively via USPS Priority Mail.

Orders that select UPS Shipping will have the shipping cost calculated at checkout. Prices are dependent on the location the order will ship to and the estimated size and weight of the package. These orders will be shipped exclusively via UPS.

We understand that shipping costs have been increasing, but these rates reflect a willingness to pay our Associates a living wage and also account for the rising cost of packaging and shipping materials. We appreciate your understanding.

Yes! We do occasionally offer Free Shipping on select orders. For more information, please sign up for our Fava Tea Company Tea Club and keep an eye on our email communication and social media.

Note that when we do offer Free Shipping, the coupon code must be applied and the Free Shipping option must be selected from the list of shipping options prior to checkout. All orders with Free Shipping applied automatically ship via Basic Shipping.

We process shipping orders Monday through Friday from 11AM until 3PM Central Standard Time with the exception of all major holidays. Any orders placed before 3PM will be processed the same day, while orders placed after may be processed the following business day.

Shipping times will depend on the type of shipping selected, and you will receive tracking information with shipping estimates once your package has been processed. Please note that these are estimates and do not guarantee delivery in that number of days.

Some orders (including those with Special Order items) may take longer to ship and we apologize for any delay. We will reach out to you if we anticipate any kind of significant delay in your order, but the majority of orders are delivered within 7 to 14 business days and we appreciate your patience! No one understands better than we do how exciting receiving tea can be, and while our team is small, we’re doing everything we can to get you a fresh cup as soon as possible.

We ship to all 50 states in the United States. Unfortunately, we do not ship internationally at this time.

Assuming that your order has not yet been picked up by a shipping carrier, we would be happy to change the shipping address on your order without issue. Please reach out to us as soon as possible at [email protected] or call our Appleton location at 920-997-9920 for assistance. Unfortunately, once your order has been picked up by a shipping carrier, no further changes can be made to your order and it will be shipped to the address indicated on the original order.

If your order was marked as undeliverable and returned to us, we will reach out to you as soon as the package arrives back in our care to confirm the correct address and re-ship your order. Please keep in mind that there may be return-to-sender fees involved, but we’ll know more once your package is in hand!

If your order is missing, please send us an email at [email protected] with your order number and confirm your address. We’ll reach out to you with tracking information, but once the order has left our care we will be unable to send replacement product. The best course of action is to follow up with your local mail carrier to file a claim, and we’d be happy to walk you through that process and will do everything in our power to help locate your lost order.

We process in-store pickup orders from 11AM to 3PM every day of the week with the exception of major holidays and Sundays. While we cannot guarantee it, most orders will be fulfilled the same day. However, should an item be out of stock, it is possible that some orders may take up to 48 hours (or two business days) to fulfill while we get fresh product ready for you. We will always call the moment your order is ready for pickup and we will reach out to you if we anticipate any delays beyond the 48 hour period.

You asked and we listened! Beginning in the fall of 2025, we’ve started offering some of our popular Limited Edition and Seasonal Specialty Blends not previously available by the pound in Special Order 1lb Packages. These packages are packaged directly at our blending facility and often require additional processing time, especially in the case of in-store pickups, but we will do our best to call you with an estimate of when we expect your product to arrive. Special Order 1lb Packages can also be ordered in-store for in-store pickup, but please be aware that additional processing time is required and the order total must be paid upfront. We will always call you the second your order has arrived in our hands and we’re excited about the opportunity to offer more of your favorite blends in larger packages! Product availability is always dependent on inventory levels, while supplies last.

You can view the status of your order in the My Account section of the website. Select Orders to view your order history. If your order has not yet left our facility or is not yet ready for pick-up, the status will be listed as Processing. If your order is ready and/or has been processed for shipping, the status will change to Completed.

Once the order has been shipped and we have obtained a tracking number, you should automatically receive an email with this information. Be sure to check your spam, junk, and promotional folders, as these emails can occasionally get lost.

There are a few reasons that your order could be slightly delayed. If we anticipate a significant delay in the processing of your order, such as an out-of-stock product, we will reach out to you directly with more information and an estimate of when your order will be completed.

Please keep in mind that once your order has left our care and is in the hands of a shipping carrier, we cannot guarantee any estimated transit times. We’d be happy to provide your tracking number for you if you didn’t receive the original tracking email for any reason, but please allow ample time for your order to arrive. No one understands better than we do how exciting receiving tea can be, and while our team is small, we’re doing everything we can to get you a fresh cup as soon as possible!

If you have further questions about a delay on your order, please contact us at [email protected] or fill out the Contact Us Form for assistance. Please be sure to include your order number in the request.

Many of our favorite partnerships are with local and independent businesses also looking to spread the love of tea! If this sounds like you, we’d love for you to get in touch with us to see if we’d be a good fit for your operation. Please reach out to us at [email protected] or sign up using the Wholesale Information Form.

We’re proud to offer a variety of discounts for our wholesale partners and we’re excited to expand options in the future. Once you have a wholesale account set up, discounted pricing will automatically be visible and applied to your cart.

Yes! We offer both physical gift cards (available in-store for use in-store) and E-Gift Cards (which can be purchased online and used either in-store or online). Head to our E-Gift Card page to get started!

Absolutely! You can use your E-Gift Card online or at any of our retail store locations, we just might need to take down some additional information at the time of purchase.

Not initially, but we’d be happy to assist you in setting it up so you can! If you would like to use a physical gift card for an online order, please send us an email at [email protected] or fill out the Contact Us form and include the following information:

Your First & Last Name
The 5-Digit Code on the back of your card
The amount on the gift card (if known)
Your Email Address

The process to convert the gift card may take up to 48 hours depending on the availability of one of our Web Team Associates to help, but we’ll do our best to get everything set to go as soon as possible. You will receive an email the moment the gift card is ready for use online, and we recommend checking your junk, spam, and promotional folders in case it was sent there!

If you ordered an E-Gift Card and the email was never received, please reach out to us at [email protected] or fill out the Contact Us form with your order number and we will assist you.

We do our best to keep up with product demand, and most out-of-stock delays on our Signature Line Blends are short-lived. While we cannot guarantee that we’ll have an estimate of return, as tea is a food-grade product that is occasionally impacted by growing seasons and weather trends, you can reach out to us at [email protected] or fill out the Contact Us form for more information.

Seasonal Specialty Blends are typically available for a specific season, with most blends grouped into either Spring & Summer Seasonals (typically available March-September) or Fall & Winter Seasonals (typically available August-February). Some holiday-specific blends such as Reindeer Drool and Candy Cane Lane may only be available from November through January.

Limited Edition Blends are, well, limited! They’re often themed to a specific holiday or season and are only available while supplies last.

If your favorite blend is marked out of stock, you can always sign up for an email notification for when it returns. To sign up for this, head to the product page, select a package size, and click the box that says “Please notify me when back in stock!”

If you are unable to find the item you are looking for, you are welcome to reach out to us at [email protected] or to fill out the Contact Us form for assistance. While we are occasionally required to discontinue blends due to stock availability or low sales, it is never our first choice, and in those cases we’d be happy to point you in the right direction or recommend alternative blends you may enjoy.

Yes! The best way to keep up-to-date on what sales or discounts we’re currently offering is to sign up for the Fava Tea Company Tea Club. You can subscribe by entering in your name and email at the bottom of this webpage. Just find the section that’s labeled “Get T-Mail!”

No. Most discounts cannot be combined, nor can they be used on Gift Cards. For all the latest information on current coupons and discounts, sign up for our Fava Tea Company Tea Club at the bottom of this webpage. Just find the section that’s labeled “Get T-Mail!”

If you are having issues with your discount code, please ensure that the coupon code is still valid, as we often change discounts on a weekly basis. If you suspect that your coupon code is valid but is not applying correctly, or if you receive an error message, please reach out to us at [email protected] with as much information as possible and we will assist you. Screenshots are always helpful!

Unfortunately we are unable to edit orders to apply discounts once the order has been placed.

The best way to get in contact with us is via email at [email protected] or via the Contact Us form, but you are able to ring any of our retail locations during our posted store hours. Please keep in mind that we’re in Central Standard Time and are closed on all major holidays.

If you have forgotten your password, start by selecting the Forgot Password option on the login page. You should receive an email shortly with instructions to reset your password. Please double check your spam, junk, and promotional folders in case the email does not arrive in your normal inbox.

Note that starting in 2024, we no longer allow guest checkouts on our website, but if you purchased prior to this change, you may not have a password associated with your account. If this is the case and the forgot password function does not work, please reach out to [email protected] or fill out the Contact Us form and we will assist you as soon as possible by either sending you the email again or by setting a temporary password for you to change once you’ve logged in.

We’re sorry to hear you’re having issues with the checkout process and we’d be happy to pass on any information you’re able to provide us with to our Website Assistance Team.

Please email us at [email protected] and include as much detail as possible about the error you’re experiencing, as well as what operating system and browser you’re using, and your phone number. Screenshots are helpful, too!

In the meantime, we may reach out to you to place an order via phone to help get your order to you as soon as possible.

We’re sorry to hear you’re having issues with the website and we’d be happy to pass on any information you’re able to provide us with to our Website Assistance Team.

Please email us at [email protected] and include as much detail as possible about the error you’re experiencing, as well as what operating system, browser name, and browser version you’re using. Screenshots are helpful, too!

Joining the Fava Tea Company Tea Club means you’ll be up to date on all our latest discounts, sales, new releases, and information. We’re working to brainstorm new ways for the Tea Club to work for you, so be sure you’re receiving our emails for future updates by signing up at the bottom of this webpage. Just find the section that’s labeled “Get T-Mail!”

Yes! We often include additional discounts that are only available to Tea Club members. The best way to make sure you’re getting the latest information from us is to sign up at the bottom of this webpage. Just find the section that’s labeled “Get T-Mail!”

Our Tea Club functions as our loyalty program, but we do not operate with a points system at this time.

While it’s something we’ve longed to do for quite some time, we’re not yet ready to offer subscription boxes. We do, however, have a selection of Sampler Boxes that you can choose from. Additionally, our TEAsers make for a great way to try new blends and flavors. As for those subscription boxes, never say never, because it’s something we’d love to explore in the future!

If you believe you have signed up for the Tea Club but are not receiving emails, please first double check your spam and promotional folders, as these newsletters often get sent to alternative folders outside of the main inbox. Please also note that if you haven’t made a purchase within roughly the last two years, it is possible that you are no longer on our contact list, and if you have unsubscribed at any time we may be unable to re-subscribe you.

Feel free to reach out to [email protected] or fill out the Contact Us form for further assistance with emails.